Case Studies

Repair and Replacement of Coffee Machines and a Billi Tap

Investigate broken coffee machines and water tap, organise the repair and replacement of appliances with a quick turnaround to ensure happy staff and a satisfied client.

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Build Of Glass Partition For Office Privacy Room

Remove existing half-height stud wall and replace with a full-height glass partition to give a more professional aesthetic and make the area more private.

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Office Recycling, Commercial and Confidential Waste

Consolidate suppliers and standardise service levels across all our customer’s sites for various types of waste.

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Office, Catering and News Supplies

Reduce the number of deliveries to our customer’s offices, improve carbon footprint, and streamline ordering processes.

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Fully Managed Office Products Solution

Streamline our customer’s business stationery items, reduce their carbon footprint and provide a single monthly invoice and meaningful management information.

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"When I joined my new company, they had 2 Jura coffee machines not working at all and a Billi Water Tap not working properly.  Staff had gotten used to boiling kettles and drinks with room temperature water. The Phoenix guys investigated the issues and I received a full break down of all the issues machine by machine along with the individual parts costs within 2 days. The new coffee machine is now working perfectly, has plumbed mains water and has a new milk fridge. The Billi tap was repaired but unfortunately still wasn’t working correctly, so, a new tap was ordered, delivered, installed and setup within 2 weeks, so we now have very happy staff. The fault finding, quotations and delivery of the service we received were second to none."

Thomas

"In the short time I have been ordering from Phoenix, I have found the on-line ordering system user-friendly. My contact, Freja, has been involved in managing a manifestation of an office privacy room. Freja has displayed great qualities in her communication skills which are the epitome of any works being carried out."

Tina

"We have multiple sites all across the UK so managing the waste is a massive task, but having Phoenix helping us to manage all the contracts, really does make our lives a lot easier! They are always happy to help, the communication is great and we love having Phoenix as a supplier!"

Megan

"We are an extremely fast paced company, with high expectations of all our staff and suppliers. Phoenix adapt to our fast pace and also bring in ideas to how we can better manage our office supplies. I'd happily recommend them and am very happy at the service they provide."

Lewis

"I have worked with Phoenix in my last 2 FM roles. This move was required very quickly as we wanted to sub lease our 5th floor. From first discussion through to move completion it was less than 3 weeks, which is very quick. Everything happened as expected and all my staff were working from their new desk positions on the Monday. I had great communication from the Phoenix staff which included a full debrief the week after the move."

Andrea

"I have worked with Phoenix for a number of years in different Facilities roles.  They are unique as a supplier; providing detailed cost centre reports, pro-active help when mobilising new offices, pro-active account management to review expenditure and identify cost savings, ability to purchase one-off bespoke items, fast responses and good communication"

Laura

"I have been working with Phoenix for almost 4 years with two different companies. As a customer I feel extremely valued and the personal touch of account management from Alan and Tess has been superb. Phoenix are flexible and willing to put in the hard work to produce quality cost effective solutions."

Colin

"We had great experience working with Phoenix. The Phoenix team looked after the client interests and delivered the project successfully, mobilising on very short notice and delivering the project to the original deadline. Very well done."

Manesh

"I just wanted to share a quick note that Alan and Dawn do a fantastic job. They are accommodating and attentive to their customer’s needs. It is great to work with you guys. Thanks for looking after us, greatly appreciated!"

Jennifer