Video on Demand and Production Company

Office Supplies and Facilities Services

The Brief

Provide a seamless solution to consolidate suppliers and implement a system for the overall management of stationery and supplies across the entire office.

Our Process

Our customer’s business was growing at a very fast rate and as a team they were stretched and looking for a system to free up some time and effort from the workplace team.

We were able to identify ways of reducing the endless small deliveries they were ordering and receiving on a daily basis, set up a core range of their ‘must have’ products and took on the responsibility of managing their stationery supply for the whole office.

We were also able to relieve our customer of the burden of having to deal with several small suppliers and numerous invoices by providing one single invoice at the end of the month, whilst saving money through our leveraged purchasing power.

The Result

“I spoke with Gary at Phoenix, as they were recommended to me. Gary looked at our ‘must have’ items and put together a core list, they the set up a stationery area on our new floor, each item had its own parts bin and was labelled (even the printed items that we don’t buy from them!). We agreed a maximum level for each item and the frequency of when their guys come and do the stock checking and ‘put aways’. The service is amazing, they tidy the area the day they are stock checking, the delivery guys are in early, they put everything away in the parts bins and take away any packaging. It’s seamless, and for anything outside of the ‘must haves’ we have an online webstore. The invoicing is set up to be emailed to us monthly. I couldn’t recommend Gary and his team at Phoenix highly enough, a brilliant service.”

Helen

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    "We had some initial pricing from Phoenix to carry out regular shredding collections from our 6 offices around the country. Their pricing was significantly cheaper than what we were paying, so we went ahead and procured shredding services through Phoenix. They sorted out cabinet install dates that fell in line with the incumbent companies last collection days, to ensure each location had the correct console on site for when they were needed. We have a pre-determined schedule from Phoenix which lets us know what days they are visiting each office to collect the shredding, so we know when they are coming. At the end of the month, we receive a single invoice that outlines all the collections made. Not only has this made our lives easier, it has also saved money on our shredding service as a whole. We would highly recommend Phoenix."

    Laura

    "The Result: I was absolutely delighted with the service I received from Phoenix. They made their requirements very clear which really helped with my tight deadline. The finished product, which was delivered on time, looks incredible in my new office and I’m proud to show it off when I have clients visit. It has uplifted the professionalism of the office and I’m thoroughly delighted at the impression it gives."

    Vicky

    "Our office space was quite outdated and needed a lick of paint and some TLC. Having Phoenix take the pressure from us to compare quotes and liaise with contractors & suppliers made redecorating a large office space a lot easier."

    Client

    "When I joined my new company, they had 2 Jura coffee machines not working at all and a Billi Water Tap not working properly.  Staff had gotten used to boiling kettles and drinks with room temperature water. The Phoenix guys investigated the issues and I received a full break down of all the issues machine by machine along with the individual parts costs within 2 days. The new coffee machine is now working perfectly, has plumbed mains water and has a new milk fridge. The Billi tap was repaired but unfortunately still wasn’t working correctly, so, a new tap was ordered, delivered, installed and setup within 2 weeks, so we now have very happy staff. The fault finding, quotations and delivery of the service we received were second to none."

    Thomas

    "In the short time I have been ordering from Phoenix, I have found the on-line ordering system user-friendly. My contact, Freja, has been involved in managing a manifestation of an office privacy room. Freja has displayed great qualities in her communication skills which are the epitome of any works being carried out."

    Tina

    "We have multiple sites all across the UK so managing the waste is a massive task, but having Phoenix helping us to manage all the contracts, really does make our lives a lot easier! They are always happy to help, the communication is great and we love having Phoenix as a supplier!"

    Megan

    "We are an extremely fast paced company, with high expectations of all our staff and suppliers. Phoenix adapt to our fast pace and also bring in ideas to how we can better manage our office supplies. I'd happily recommend them and am very happy at the service they provide."

    Lewis

    "I have worked with Phoenix in my last 2 FM roles. This move was required very quickly as we wanted to sub lease our 5th floor. From first discussion through to move completion it was less than 3 weeks, which is very quick. Everything happened as expected and all my staff were working from their new desk positions on the Monday. I had great communication from the Phoenix staff which included a full debrief the week after the move."

    Andrea

    "I have worked with Phoenix for a number of years in different Facilities roles.  They are unique as a supplier; providing detailed cost centre reports, pro-active help when mobilising new offices, pro-active account management to review expenditure and identify cost savings, ability to purchase one-off bespoke items, fast responses and good communication"

    Laura